Shipment processing time

All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

8-Day delivery within European countries coming soon

Shipment to P.O. boxes or APO/FPO addresses

Poochy ships to addresses worldwide.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order is shipped containing your tracking number(s).

Customs, Duties and Taxes

Poochy is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Please save all packaging materials and damaged goods before filing a claim. If there is any damage to the items that you ordered on delivery, you must contact us within 7 days from receipt of your order